Our exceptional customer service and the client experience is central to everything we do.
Because of this, we have accomplished several awards and achievements; including the ServiceMark Accreditation with Distinction from the Institute of Customer Service (ICS).
The ICS ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with customer service strategy. It’s an opportunity to demonstrate how good a company’s customer service really is, as well as find ways to develop it further.
There are three stages to the ServiceMark Accreditation:
The ICS ServiceMark with Distinction is a commendation that has only been awarded to 15 companies in the UK this year, placing Premier in the top echelon of customer service in the UK – and for that reason, we’re pretty proud of ourselves!
We take an open and honest approach with our employees, putting staff development and wellbeing at the highest of importance. The desire to create a happy and inclusive workforce is built into the fabric and culture of Premier.
Because of this, we were proud to receive the below rankings in the Best Companies 2021 lists for the Best Mid-Sized Companies to work for in the UK, the Best Financial Services’ Companies to work for in the UK and Best Mid-Sized Companies to work for in London.
We were also given a 2-star accreditation as an employer with ‘outstanding’ levels of engagement.
Best Companies provide organisations with a true measure of workplace engagement, to help them learn how to build a happier, healthier workforce. They believe that people who are fully engaged at work feel happier and more secure, which makes them more productive.