Thought / 23 Aug 2021

Why Premier is one of the best companies to work for in the UK

Our exceptional customer service and the client experience is central to everything we do.

Because of this, we have accomplished several awards and achievements; including the ServiceMark Accreditation with Distinction from the Institute of Customer Service (ICS).

A bit about the award

The ICS ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with customer service strategy. It’s an opportunity to demonstrate how good a company’s customer service really is, as well as find ways to develop it further.

There are three stages to the ServiceMark Accreditation:


  1. An employee self-assessment using ServCheck: this assesses our employees views of how our strategy, organisation, culture and processes enable us to deliver world class customer service and helps us to benchmark against other sectors.
    Our ServCheck Index of 85.81 proved considerably higher than the overall Insurance Index of 73.32, and even more so than the entire UK average of 70.97.
  2. Customer feedback: our client survey gave similar results with a Customer Satisfaction Index of 86.4, which was well above the Insurance Index of 78.6, and both figures were above the overall UK Index of 77.0.
  3. An ​independent assessment over several site visits.
Premier's Customer Satisfaction Index
UK all-sector Customer Satisfaction Index average

The ICS ServiceMark with Distinction is a commendation that has only been awarded to 15 companies in the UK this year, placing Premier in the top echelon of customer service in the UK – and for that reason, we’re pretty proud of ourselves!

Best Companies 2021

We take an open and honest approach with our employees, putting staff development and wellbeing at the highest of importance. The desire to create a happy and inclusive workforce is built into the fabric and culture of Premier.

Because of this, we were proud to receive the below rankings in the Best Companies 2021 lists for the Best Mid-Sized Companies to work for in the UK, the Best Financial Services’ Companies to work for in the UK and Best Mid-Sized Companies to work for in London.

We were also given a 2-star accreditation as an employer with ‘outstanding’ levels of engagement.

Best Companies provide organisations with a true measure of workplace engagement, to help them learn how to build a happier, healthier workforce. They believe that people who are fully engaged at work feel happier and more secure, which makes them more productive.

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