News / 09 Jun 2021

Pensions Administration with a difference

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At Premier, we approach pensions administration differently. Our market-leading service not only ensures that your scheme is being administered in accordance with the scheme rules, that the legal obligations of the trustees are met, and that sponsors and members are receiving value for money; but also employs a fully digital adoption to improve member satisfaction, maximises data security and reduces errors.

Built with member and trustee satisfaction at the core, we go beyond the basic administrative tasks to include integrated pension flexibility functionality, alignment with IFA advice services and end game preparation.

Our commitment within our core services includes:

  • To complete 75% of cases within 48 hours
  • To measure and audit within a zero error environment
  • To maintain our 99% SLA achievement
  • To ensure best market terms and conditions

Pensions Administration and Technology

Our pensions administration services are award-winning. We continue to invest in the most current technology including robotics, artificial intelligence and biometrics to improve member satisfaction, maximize data security and reduce errors.

Get in touch with us here.

Seamless member interaction

Our fully integrated system not only provides a complete service to both trustees and members, but also fits with our ethos of removing barriers to member interaction and understanding.

We give members 24/7 online access to key information and planning tools with no need to sign-in, as well as a clear and concise secure portal for them to make changes to their details and run benefit calculations. The system also uses a range of communication techniques to capture the attention of members at different stages of their retirement path.

See for yourself – visit our member portal.

We can also offer members live text message updates for their query or quotation to see how it is progressing, or email reminders of key milestones where they might want to take action. Other members still prefer a more formal paper approach, so we maintain this valuable service.

Award winning and continuing to innovate

We are proud of the accolades we have received for our Pensions Administration service. In 2020 we picked up Administration Provider of the Year in the Pensions Age Awards and the Pension and Investment Awards.

Alongside these industry honors, Premier Companies has received re-accreditation of the ServiceMark, this time winning the highest award of Distinction, from the Institute of Customer Service.

We have been awarded a 2 Star accreditation from Best Companies meaning we have outstanding levels of engagement within our business. We also made it onto the top 100 best mid-sized companies to work for in 2021, the top 30 best financial services companies and London’s top 50 best mid-sized companies to work for! Find out more by visiting our Best Companies profile.

These awards are testament to our commitment to delivering a service that is truly market-leading and our continued drive to innovate within the third-party pensions administration arena.

Learn more about our award-winning service and innovative technology solutions.

Girish Menezes

Head of Administration

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Ben Hamu

Business Development Consultant

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