Benefits Administrator

Employer Services

Home Life at Premier Careers Benefits Administrator Employer Services

General description of the role

The Benefits Administrator will sit within the Employer Services team in Croydon. You will be working alongside experienced Consultants supporting the DC Consulting team and Technology team with delivery of client services.

Essential Technical Skills / Competencies

  • Service excellence & Client focused
  • Highly organized and ability to forward plan
  • Problem solving
  • Team player
  • Self-motivated
  • Proactive
  • Sound Judgement
  • Hard working
  • People skills
  • Ability to work on own
  • Communication skills
  • Commercial awareness
  • Ensures delivery of agreed goals to tight time-scales
  • Strong analytical and numerical skills
  • Attention to detail

Essential Knowledge and Expertise

  • A working knowledge and understanding of pensions, risk & healthcare benefits administration, flexible benefits
  • System report writing/amendment and provision of reports to clients and providers
  • Ability to identify efficiencies in time and cost
  • Visual Basic for Applications useful when creating files for upload into certain platforms and systems
  • Attention to detail
  • Excellent IT skills, particularly in Excel, Powerpoint, PDF writer and Word
  • Willingness to learn new systems
  • Knowledge of provider and processing of new business.
  • Up to date understanding of market products and services in employee Benefits arena – especially GPPs
  • Awareness of current & future legislation and regulation and their developments in relation to group pension markets
  • Excellent Organisational skills

Desirable Knowledge and Expertise

  • Experience in production of client reports

Essential Experience, qualifications and other requirements specific to the role

  • Industry knowledge
  • Proven track record
  • Experience of managing and developing databases

Desirable Experience, qualifications and other requirements specific to the role

  • Progress with Certificate of Financial Planning exams

Main responsibilities:

General Duties:

  • Create and maintain client files – both electronically and paper based
  • Ensure monthly sales figures are recorded, checked and issued in a timely manner
  • Carry out day to day corporate client administration & work
  • Liaising between colleagues

Digital Proposition:

  • Maintain employer and employee facing technology systems and digital platforms, currently including:
    – PAM
    – Gateway2Benefits
    – Gateway2Benefits 24/7
    – Gateway2Retirement
    – Gateway2Wellbeing
    – Pension Tax Planner
    – Your Pension Portal
    – Employer Services Portal
  • Client branding of online systems and offline communications to existing clients and prospects as part of the new business sales process
  • Draft and maintain user manuals for the various systems/platforms
  • Assist Employer Services team with ad-hoc projects, mail-merges, data interrogation & manipulation
  • Liaise with clients, software developers and providers as and when necessary

Group Pensions

  • Assist on production and delivery of bulk mailing exercises, handle enquires received and record responses received
  • Research and prepare pension governance reports
  • Maintain and keep up to date all Pension Member Booklets
  • Deal with pre-retirement notifications from suppliers on group pension schemes

External and Internal Communications:

  • Build and maintain strong working relationships with employees, line managers, etc. etc.

Salary and benefits

  • Competitive salary based on experience
  • Group personal pension plan
  • 25 days holiday
  • Flexible working
  • Regular company social events
  • An excellent company culture and a fantastic approach to employee wellbeing and engagement
Apply now
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