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Scheme Members

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You can also send us a message using the form below or contact us directly on 0800 122 3200 or send an email to us at

It helps to always quote your membership reference number when contacting us so we can deal with your query as quickly as possible.

How can we help?
In case you are filling in the form on the behalf of someone else, please complete this part of the form with the member's details.
We use your date of birth as a security measure to validate your identification details against the information we have on our records.
When opting into digital we prioritise email and online communication when sending you information. This ensures that we respond to you faster, your post will not get lost and it can move with you when you change your address.
To enable us to confirm your identity, it would help to have your membership reference. This can be found on your welcome letter from Premier.
To enable us to confirm your identity, it would help to have your National Insurance number. Providing this may ensure that we can process your request without contacting you to further confirm your identity.
In the absence of a membership reference number, a scheme name or the name of your relevant employer will help us identify you on our systems.
Click or drag a file to this area to upload.