For us, the client experience should absolutely never be ‘same old same old’. Our clients tell us that they get a service that’s intelligent, accurate, timely and forward looking so it adapts as their needs change. For them, it’s a genuinely personable relationship.
Next, we are determined to deliver this exceptional quality of service at a lower price than our competitors. No more unreasonable costs. We charge a fair price and we still make enough profit to reinvest in our own future.
The ICS ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with customer service strategy. We're delighted to say that we've been accredited since 2014.
We achieved a brilliant response rate to our most recent employee engagement survey (90% to be exact). Find out more by clicking the link below.
In an industry that’s changing at such a rate, you need to stay ahead of the curve to be able to give exceptional service. At Premier, we offer a refreshing way of doing things that puts our clients well and truly at the heart of our business.
Through always putting our clients’ needs first, we’re able to deliver a service that’s holistic and requirement focused. We put in extra effort to deliver something truly exceptional and industry leading for our clients.
Our vision of the big picture enables us to deliver to our clients’ better solutions, more efficient services and a dynamic way of thinking.